Scenario / Legal

Terms of service.

The terms for using Scenario and your account.

Effective 27 September 2026. For questions about these terms, contact Scenario at [email protected].

01 / Agreement

Using Scenario

These terms apply when you use this website or create a Scenario account. By creating an account, you agree to them. If you act for a business, you confirm you have authority to do so. References to “you” include that business where applicable.

Scenario lets you bring business information together and explore questions about your SaaS. Available connections depend on the providers shown in your workspace. Examples on the public website are illustrative and are not results calculated from your business.

02 / Accounts

Your account

Provide accurate account details and keep your sign-in credentials secure. You are responsible for activity under your account unless it results from our failure to take reasonable care. Tell us promptly if you suspect unauthorised access. You can request account closure by emailing us.

You must not misuse the service, interfere with its operation, test or bypass access controls without permission, introduce harmful code, or use another person’s information unlawfully.

03 / Product

Models and answers

You can provide business details, connect supported accounts where offered, and ask Scenario to analyse information in your workspace. You are responsible for having the right to provide that information and authorise a connection. You can disconnect an account, although information already imported may remain until you request its removal.

Answers and projections depend on the source data and assumptions used. They may be incomplete or wrong and are not promises of revenue or other results. Check important figures before acting. Scenario does not provide financial, investment, accounting, tax or legal advice.

04 / Plans

Plans and payment

The free plan and paid plans have the allowances shown on our pricing page. Credits are used for certain on-demand actions; the workspace shows the balance. Unused monthly credits expire at the end of the calendar month.

If you choose a paid plan, Stripe Checkout shows the price, billing period and total before you pay. Your subscription renews automatically each month or year until cancelled. You can manage your payment method and cancel through Stripe billing in your account. Cancellation normally takes effect at the end of the paid period; you keep paid access until then. If payment fails or a subscription ends, access may return to the free plan. Your statutory rights, including any rights to cancel or a refund that apply by law, are unaffected.

05 / Rights

Content and ownership

We own or license the Scenario website, software, design and content. You may use the service for its intended purpose, but may not copy, resell or reverse engineer it except where law permits. You retain rights in information you provide to us and grant us the rights needed to process it to provide, secure and support the service, as described in our privacy notice.

Product names and marks belonging to others remain their owners’ property. Scenario is independent of Stripe.

06 / Availability

Changes and access

We may change features and allowances. We may suspend access where reasonably necessary for security, maintenance, legal compliance or misuse. We will take reasonable care in providing the service and give notice of material changes where practicable.

07 / Liability

Responsibility

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited. Your statutory rights remain unaffected.

The service may have errors or interruptions. We are responsible for loss caused by our breach of these terms or failure to use reasonable care where that loss was reasonably foreseeable. We are not responsible for losses caused by inaccurate inputs, decisions made without checking an output, or events beyond our reasonable control.

08 / Contact

Questions or complaints

Email [email protected] about these terms, your account or a complaint. We will respond and try to resolve it promptly. If we update these terms materially, we will post the new version here and, where appropriate, notify account holders.

Related: Privacy · Security